The SME Due Diligence Oversight Manager is responsible for overseeing the team in charge of the assessment and management of high-risk customers of Small and Medium Enterprise business segments, ensuring compliance with internal policies, regulatory requirements, and the organization s risk appetite. The role provides leadership, guidance, and subject matter expertise in the execution of High-Risk Onboarding reviews, periodic KYC refresh and resolution of sanctions name screening alerts generated on SME customers

Principal Accountabilities:

Onboarding

• Oversee onboarding of customers of Small and Medium Enterprise business segments (SME customers), ensuring accurate KYC documentation and risk assessment prior to account opening.
• Validate customer risk ratings and enhanced measures applied to high-risk SME customers (e.g., PEP-linked entities, cash intensive business).
• Collaborate with onboarding teams and Relationship Managers to resolve KYC gaps and ensure compliance with regulatory standards.

KYC Refresh

• Manage periodic KYC refresh cycles for SME customers, ensuring timely complete of KYC refresh requests
• Supervise trigger-based reviews arising from material changes in customer circumstances or transactional behaviour.
• Ensure adherence to regulatory timelines and internal policies for KYC maintenance.

Name Screening

• Oversee the review and resolution of sanctions name screening alerts generated on customers during onboarding and throughout the customer lifecycle.
• Ensure timely escalation and disposition of true matches in line with sanctions compliance requirements.
• Work closely with the business team and EDD officer to ensure that alerts are closed on priority to ensure a fast-tracked onboarding journey

Additional Responsibilities

• Liaise with business units, Relationship Managers, and other stakeholders to obtain required KYC information and resolve outstanding issues.
• Develop and deliver training to EDD team members and business partners on EDD processes, regulatory changes, and best practices.
• Prepare and present management information reports on EDD activities, trends, and emerging risks to senior management.