2Job Purpose

Ensure delivery of the KYC remediation target within minimal rejects.

3 Dimensions

Operating Expense BudgetNANumber of StaffNILCapital Exp. BudgetNAOther KPI e.g. Revenues NA

4 Key Result Areas

Ensure that the KYC documents and information obtained from the customer meet all standards as per the AML/Sanctions Policy of the Bank

Review appropriateness of Risk levels assigned to customers and ensure documents obtained are in line with the requirement of the risk level

Check for actual vs projected Business activity and the feasibility

Achieve monthly remediation targets for self

Identify and develop opportunities for seamless KYC remediation.

Ensure there is daily calling to the customers and fixing appointments as appropriate

Ensure documents are picked up as per appointment and there are no complaints

Support the KYC Coordinator with relevant information (to update the MIS) on a daily basis

Ensure that KYC documentation errors is kept at minimum

Ensure that KYC documents, Call reports are stored on a daily basis

Participate in all activities like morning huddles, training, coaching, complete mandatory training

5 Operating Environment, Framework and Boundaries, Working Relationships

The job holder will be operating within well-defined and demarcated business areas and is required to adhere to the policies and guidelines set out in the Bank s KYC policy.

6Problem Solving

Hands on stakeholder management required to ensure effective and timely remediation of KYC

Incentives are tracked and paid to staff and assist in any queries.

Responsible to resolve customer problems/complaints and handling it till final resolution through coordinating with line managers and other channel partners.

7Decision Making Authority & Responsibility

Responsible for approving KYC documents for updation by CAMS in Flex

8Knowledge, Skills And Experience

In depth Knowledge of KYC documentation

Knowledge on systems used by the Bank

9Behavioral Competency