• Oversee the KYC and bank verification processes, ensuring adherence to regulatory requirements and internal policies.
• Manage a team of KYC analysts, providing guidance, training, and performance evaluations to optimize efficiency.
• Conduct thorough reviews of high-risk customer profiles and transactions, escalating suspicious activities as needed.
• Develop and maintain KYC procedures and workflows, staying updated on industry best practices and regulatory changes.
• Collaborate with cross-functional teams, including compliance, fraud, and legal, to address KYC-related issues.
• Monitor and analyze KYC performance metrics, identifying areas for improvement and implementing corrective actions.

Responsible for assisting the Team Leader Due Diligence and Senior Officer Due Diligence in the performance of the due diligence and monitoring processes on new company, member or other business stakeholder applications, amendments and other submissions to ensure company operations are compliant and to maintain Company’s reputation as a Free Zone authority that upholds the highest standards of regulation.

1️⃣ Procedures & Screening

• Conduct screening of new and existing members for compliance with due diligence policies and KPIs.
• Analyze, evaluate, and assess risk ratings; recommend ratings per the Function Authority Matrix.
• Review and assess service requests according to policies and procedures.
• Evaluate Know Your Customer (KYC) documents in line with applicable laws and regulations.

2️⃣ Enhanced Due Diligence

• Identify suspicious activity related to applicants or existing members.
• Assist Team Leader and Senior Officer in performing enhanced due diligence for high-risk clients.

3️⃣ Advisory & Support

• Provide guidance and support to Member Success and Operations teams on due diligence and service requests.

The SME Due Diligence Oversight Manager is responsible for overseeing the team in charge of the assessment and management of high-risk customers of Small and Medium Enterprise business segments, ensuring compliance with internal policies, regulatory requirements, and the organization s risk appetite. The role provides leadership, guidance, and subject matter expertise in the execution of High-Risk Onboarding reviews, periodic KYC refresh and resolution of sanctions name screening alerts generated on SME customers

Principal Accountabilities:

Onboarding

• Oversee onboarding of customers of Small and Medium Enterprise business segments (SME customers), ensuring accurate KYC documentation and risk assessment prior to account opening.
• Validate customer risk ratings and enhanced measures applied to high-risk SME customers (e.g., PEP-linked entities, cash intensive business).
• Collaborate with onboarding teams and Relationship Managers to resolve KYC gaps and ensure compliance with regulatory standards.

KYC Refresh

• Manage periodic KYC refresh cycles for SME customers, ensuring timely complete of KYC refresh requests
• Supervise trigger-based reviews arising from material changes in customer circumstances or transactional behaviour.
• Ensure adherence to regulatory timelines and internal policies for KYC maintenance.

Name Screening

• Oversee the review and resolution of sanctions name screening alerts generated on customers during onboarding and throughout the customer lifecycle.
• Ensure timely escalation and disposition of true matches in line with sanctions compliance requirements.
• Work closely with the business team and EDD officer to ensure that alerts are closed on priority to ensure a fast-tracked onboarding journey

Additional Responsibilities

• Liaise with business units, Relationship Managers, and other stakeholders to obtain required KYC information and resolve outstanding issues.
• Develop and deliver training to EDD team members and business partners on EDD processes, regulatory changes, and best practices.
• Prepare and present management information reports on EDD activities, trends, and emerging risks to senior management.

As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people – your colleagues and our customers – and delivering service that really goes the extra mile.

The main purpose of the Officer Enhanced Due Diligence is to analyze and assess the assigned high-risk customer profiles for existing customers periodically and upon trigger events including Politically Exposed person (PEP) identification and assessment against the Bank s internal policies and procedures and determine whether they are in line with the Bank s risk appetite and in line with the regulations.

Principal Accountabilities

• Conduct an in-depth review as per the Bank s internal KYC / ODD Policy and Procedures of existing High-risk customer profiles which have been referred by the Business to Compliance for periodic (annually) and trigger based ongoing Due diligence.
• Ensuring completion of ODD with correct KYC data and information, any risk rating changes by performing KYC refresh on the information.
• Work closely with the Business to obtain any missing or additional KYC information or documentation during the KYC refresh which will be required to complete the high-risk customer ongoing due diligence as per the Bank s internal procedures.
• Ensure if the customer has any red flags /FCC concern, suggest for exit relationship and work with Team lead to actioned through Business.
• Work closely with sanction screening team for newly identified PEPs through the periodic screening on PEPs
• Liaison with respective business to get the Business PEP assessments and senior management approval to ensure Compliance PEP assessment is completed by the officer before submission for approval from Compliance senior management.
• Ensure all true identified PEPs are appropriately marked in the system and also have updated PEP register
• Ensure that the required KYC information and documentation is properly retained and stored using the Bank s systems for each business line.
• Document the review process to evidence the analysis conducted as well the rationale behind the sign-off or rejection of customer profiles.
• Escalate any concerns to ensure the customer profiles are well assessed and in line with the Bank s policies and procedures.
• Follow the Bank s exception handling process to obtain approvals where required information is not available (either temporarily or permanently) for the Bank during the ODD process or changes identified indicate a heightened risk of financial crime.

Communication and Working Relationships

• The jobholder is required to contact and interact with all Departments/branches and functions of the Bank that may require advice (e.g., Credit, Operations, and respective Business and Branches etc.) while performing the Ongoing Due Diligence i.e. KYC refresh and PEP identification and completion of PEP assessment.
• The jobholder shall ensure that the KYC ODD (CDD/EDD) measures are completed within acceptable time by the KYC ODD team.
• The jobholder is accountable for providing accurate and timely information to the Manager on AML /TF risks identified during KYC refresh and for ensuring compliance with relevant laws in all aspects of the Bank s activities.